Scan4Loyalty

Hotels & resorts

Turn one stay into a reason to come back

Points, VIP tiers or cashback on a pass in the guest’s phone wallet. Issue it at check-in and scan it at the restaurant, the spa and the desk. A guest program for independent properties, without a global-chain budget.

Start a program

Independent hotels and resorts compete with global brands that have big points programs and bigger marketing budgets. What you have is something they cannot copy: a property guests genuinely remember. Scan4Loyalty gives you a simple way to stay in touch with them.

Offer the QR at check-in or in the room. Guests add your pass to Apple Wallet or Google Wallet in a tap and keep it beside their travel documents. Scan it at the restaurant, the spa or the desk, and one pass follows the guest across every outlet on the property.

Where repeat visits slip away

  • Chain programs feel distant from an independent property, and guests compare you with them.
  • Guests disappear after checkout. Without a way to reach them, the next booking goes to whoever they search first.
  • Outlets do not recognize each other’s guests. The restaurant and the spa cannot easily tell who is a returning guest.

Program ideas to start with

  • Points

    Points on spend at the restaurant, the cafe and the bar. Staff enter the bill and points are worked out at your rate.

  • Tiered VIP

    Named tiers for returning guests. Status shows on the pass and staff see it when they scan, at the desk or in any outlet.

  • Cashback

    A percentage back as wallet credit after qualifying visits: a reason to dine with you again on the next stay.

Each program type is configured independently. See how each one works →

How it works here

  1. Step 1

    Design for the property

    Your brand on the pass, with a rule built around stays, F&B spend or VIP perks.

  2. Step 2

    Issue at check-in

    A QR at the desk or in the room. Guests add the pass beside their tickets and boarding passes.

  3. Step 3

    Scan across outlets

    Restaurant, spa, desk. One pass and one member, with the same balance everywhere.

  4. Step 4

    Invite them back

    Send an offer for the next stay or a seasonal package to your pass holders.

Keep the relationship going between visits

  • Stay in touch after checkout

    Send offers for the next stay or a seasonal package straight to your pass holders’ lock screens.

  • Welcome guests nearby

    Set a message that can appear on the lock screen when a pass holder is near your property.

  • Recognize returning guests

    Tier perks apply automatically, and staff at every outlet can see a guest’s tier when they scan.

What you get

  • Independent hotels get a real program without a global points alliance.
  • One pass across the restaurant, spa and desk.
  • Guests use the wallet on their phone, not another hotel app.
  • Analytics dashboard and a guest list you can export as CSV.
  • For groups, Enterprise adds network redemption so separate properties can opt in to honor the same pass.
  • Start with a 14-day free trial.

Questions

Is this a PMS?

No. It is the guest loyalty surface. You still run rooms in your PMS.

Multi-property?

Yes. The Growth plan covers up to 5 locations. For groups, Enterprise adds network redemption so separate properties can honor the same pass.

What about walk-in F&B?

Issue a pass at the restaurant even if the guest never takes a room.

Do guests need to install an app?

No. They add the pass to Apple Wallet or Google Wallet by scanning a QR code.

Do all outlets see the same balance?

Yes. The balance lives on the pass and updates whenever it is scanned, so every outlet sees the same balance.

Loyalty that travels with the guest

Tell us how returning guests are recognized today and we will show you how to do more.

Start a program